We built an AI agent that automates review responses. Here’s how it works:
- 1. We created an AI agent that scrapes sites for new reviews (Google and OTAs)
- 2. A second agent comes in and drafts a response matched to the review’s tone, sentiment, and specific details. The agent pings the team once done.
- 3. A team member reviews, edits and approves (quick gut check and added personalization)
- 4. Response publishes
The prompt framework we use:
“You are a guest relations manager at [Hotel Name]. Respond to this review in a warm, professional tone. Reference specific details the guest mentioned. If the review is negative, acknowledge the concern, avoid being defensive, and offer a path to resolution. Keep it under 100 words.”
That’s it. No enterprise software. No six-figure implementation.
Guest reviews are a revenue driver. Responding to them shouldn’t take your team hours a day. Spend the time creating an experience your guests will remember.